Coronavirus/COVID-19 – Statement


Guidelines Applicable Up To Close of Business 18th July 2021

In Store and at Booths Sites:

  • Our stores and manufacturing sites have elevated their already high standards of hygiene, incorporating additional cleaning, disinfecting procedures and frequency.
  • We have taken the decision to stop all of our customer tastings.
  • Our loose artisan bread and cakes on our in store bakery tables will be wrapped for the time being.
  • We have introduced the Hidden Disabilities Sunflower Lanyard Scheme to your stores. You can now pick up and keep a free sunflower lanyard in stores, that lets our colleagues and other shoppers know that you may need extra support due to hidden disabilities. Please speak to a colleague in store if you do need additional support — our teams will always be happy to help you. It is your choice if you wish to wear a lanyard, they are not compulsory.
  • From Friday 24th July 2020, it will become a government requirement for customers to wear a face covering that safely covers the mouth and nose when shopping in store with us. We will be enforcing this at our front doors, where our colleagues will politely remind you of the new requirement. If you are exempt for any reason, please let our colleagues know as there are some exceptions in place. All you need to let them know is that you are exempt, our teams will not ask you for any further details. If you arrive without a suitable face covering, you may be refused entry to the store, or asked to find a suitable alternative such as a scarf. Face coverings can be purchased at Booths if you have forgotten to bring one.

Caring for Our Colleagues

  • We’d like to reassure you that we have a robust process in place for ensuring we protect and support all our colleagues during this challenging time, in line with government advice. We are following advice from PHE, The FSA & our Primary Authority to the letter.
  • We care for our colleagues a great deal and we are updating them frequently throughout each week providing up to date guidance and advice in relation to COVID-19.
  • Screens have been installed at checkouts to protect colleagues, they have access to hand sanitiser and hand washing facilities.
  • Booths colleagues are wearing bright hi-vis vests to make it easy for customers to see them whilst they go about the important job of filling and cleaning your Booths store.
  • From Friday 24th July, our colleagues will be wearing face covering whilst in all areas of the store.

How Can You Help?

If you do need to visit us, please follow these guidelines to keep yourself and our colleagues safe:

  • Do not visit us if you have any symptoms of the virus.
  • Hand sanitiser stations have been installed at the entrance to the store, please make use of these.
  • Shop one adult per household if possible, unless you need assistance or have young children with you.
  • Shop as infrequently as possible, buy what you need for a few days.
  • Keep a 2 metre distance from others. Floor markings are in place in stores to assist with social distancing, and screens at tills to protect customers and colleagues.
  • To protect both customers and colleagues we require that every customer (or household where more than one person needs to shop) use a trolley or basket regardless of how many items they intend to buy. Both trolleys and baskets will be cleaned and sanitised before being passed to you. The use of trolleys aids social distancing and also minimises the amount of contact with products whilst customers shop.
  • Please only touch what you intend to buy.
  • We will continue control how many customers enter the store if it becomes too busy to maintain the 2 metre distance and you may need to queue outside the store.  In wet weather we will do everything we can to help keep you dry, but please bring a coat and/or umbrella just in case.
  • Please wash your hands regularly or use hand sanitiser and avoid touching your face.
  • Please pay by card or contactless where possible. The maximum contactless spending limit has increased to £45. We are also able to accept other forms on contactless payment such as Google Pay.
  • We will ask Booths card holders to read out their number from the card as opposed to scanning the card barcode.
  • If you are a medical or health care worker we respectfully ask you not to shop in your uniform. If that is not possible please ensure it is covered.
  • Please do continue to treat our colleagues with kindness and respect.  They are working extremely hard in difficult circumstances to serve you as best they can.

Booths Cafés

Our in store eateries are now open. Please see your store’s webpage for full details by clicking here.


Priority Shopping

We are also pleased to continue to offer priority shopping times for all emergency and key workers who have a letter and/or ID.

These hours will be:
Monday-Saturday: 7am-8am

Care workers shopping on behalf of vulnerable members of the community can gain access to Booths stores as a priority by showing I.D. and a letter from their employer confirming their community carer status.


The Elderly and Vulnerable

We’d also like to continue to encourage all customers to shop outside of 9.30am – 11.00am (8.00am – 9.00am at Keswick and Windermere) Monday to Friday to allow our vulnerable and more elderly customers to shop in a calm environment.  

Guidelines on who this applies to:

  • The elderly are classed as those who are 70+ in line with government guidelines.
  • Vulnerable refers to those who are at increased risk of severe illness from COVID-19 as per government advice, including those who are pregnant.

Shopping on Behalf of Someone?

In order to support some of our more vulnerable customers in our communities, we have introduced the ability to take payment over the telephone. This will allow those who are sending friends, neighbours or relatives to shop for them to pay for the shopping remotely.

Please make your way to the clearly marked checkout in store, where an assistant will scan through the shopping then place a call for the shopping to be paid for over the telephone.

Please note, there is a £100 spend limit in place on this service.

Care workers shopping on behalf of vulnerable members of the community can gain access to Booths stores as a priority by showing I.D. and a letter from their employer confirming their community carer status.


Click & Collect Service

We’ve launched a Next Day Click & Collect service.

Order online choosing from over 2,500 products, which can then be collected from your nearest Booths store. Our colleagues will telephone you to take payment and arrange collection. You can collect from inside the store or choose to have your order brought to your vehicle.

Please note, there is a minimum spend of £30 per order, with a £3 collection fee. Your order will be packed into our paper bags, which will be charged at 20p per bag. We’re afraid we’re currently unable to offer the service without bags.

For more information and to place your order, click here.


Home Delivery

We’ve launched a home delivery service of essential bundles within a few mile radius of our stores. For full details, click here.


Lunchtime Services

We’ve launched some new lunchtime initiatives including Call & Collect and an express shop to allow those who need to visit us for lunch to do so as safely and as quickly as possible. for more information, click here.


Product Restrictions

We have now lifted all product restrictions that were put in place in response to COVID-19.


Food Handling & COVID-19

Our in store fresh counters are still open, including the cheesemonger, delicatessen, butcher, fishmonger and hot counter.

There is currently no evidence that COVID-19 is transmitted through food, and therefore as a food business we are continuing to practice and maintain high standards of personal hygiene whilst handling open food. In addition we have introduced extra cleaning of all hand contact surfaces within store to reduce the likelihood of transmission.

We will continue to review practices in line with government guidance. You can view the latest Government information on food and COVID-19 here.


In Store Events

In light of the most recent government advice around COVID-19, we have taken the decision to cancel our upcoming in store Events. We’re sorry for any disappointment caused, our priority must be the wellbeing and safety of our community, customers and colleagues. Visit our Facebook Events page to discover our virtual events from the comfort of your own home.


Published 15th March 2020. Updated 16th July 2021.

Guidelines Applicable From 19th July 2021

In Store and at Booths Sites

  • Our stores and manufacturing sites have elevated their already high standards of hygiene, incorporating additional cleaning, disinfecting procedures and frequency.
  • We are currently trialling reintroducing customer tastings to your stores to make sure we put in place a safe process.
  • Our loose artisan bread and cakes on our in store bakery tables will remain wrapped for the time being.
  • The Hidden Disabilities Sunflower Lanyard Scheme remains in place in your stores. If you choose to wear one, the sunflower lanyard lets our colleagues and other shoppers know that you may need extra support due to hidden disabilities. Please speak to a colleague in store if you do need additional support — our teams will always be happy to help you. It is your choice if you wish to wear a lanyard, they are not compulsory.
  • We will continue to sanitise trollies and baskets.
  • From Monday 19th July 2021 it is no longer a government requirement for customers to wear a face covering that safely covers the mouth and nose when shopping in store with us. We’d like to encourage you to wear a face covering if you can, in line with government guidance, unless you are exempt. Our colleagues will continue to wear face coverings unless exempt. Face coverings can be purchased at Booths if you have forgotten to bring one.

Caring for Our Colleagues

  • We’d like to reassure you that we have a robust process in place for ensuring we protect and support all our colleagues during this challenging time, in line with government advice. We are following advice from PHE, The FSA and our Primary Authority to the letter.
  • We care for our colleagues a great deal and we are updating them frequently providing up to date guidance and advice in relation to COVID-19.
  • Screens have been installed at checkouts to protect colleagues, and our colleagues have access to hand sanitiser and hand washing facilities.
  • Booths colleagues are wearing bright hi-vis vests to make it easy for customers to see them whilst they go about the important job of filling and cleaning your Booths store.
  • Our colleagues will continue to wear face coverings unless exempt.

How Can You Help?

If you do need to visit us, please follow these guidelines to keep yourself and our colleagues safe:

  • Do not visit us if you have any symptoms of the virus.
  • Hand sanitiser stations have been installed at the entrance to our stores, please make use of these.
  • From Monday 19th July 2021 it is no longer a government requirement for customers to wear a face covering that safely covers the mouth and nose when shopping in store with us. We’d like to encourage you to wear a face covering if you can, in line with government guidance, unless you are exempt. Our colleagues will continue to wear face coverings unless exempt. Face coverings can be purchased at Booths if you have forgotten to bring one.
  • Shop one adult per household if possible, unless you need assistance or have young children with you.
  • Keep a 2 metre distance from others where possible. Floor markings are in place in stores to assist with social distancing, and screens are in place at tills to protect customers and colleagues.
  • We will continue to control how many customers enter the store if it becomes too busy to maintain the 2 metre distance and you may need to queue outside the store.  In wet weather we will do everything we can to help keep you dry, but please bring a coat and/or umbrella just in case.
  • Please wash your hands regularly or use hand sanitiser and avoid touching your face.
  • Please pay by card or contactless where possible. The maximum contactless spending limit has increased to £45. We are also able to accept other forms on contactless payment such as Google Pay.
  • Please continue to treat our colleagues with kindness and respect. They are working extremely hard in difficult circumstances to serve you as best they can.

Booths Cafés

Our in store eateries are now open. Please see your store’s webpage for full details by clicking here.


Quieter Shopping Times

If you’d prefer to shop during a quieter period, please contact your local store or our customer service team for advice on when this might be. You can find store contact details by clicking here., you can access our online contact form by clicking here, or you can call our customer service team on 0800 221 8086 Monday-Friday 8.30am-4.30pm. As an approximate guide, early morning and late evening are usually quieter.


Shopping on Behalf of Someone?

In order to support some of our more vulnerable customers in our communities, we have introduced the ability to take payment over the telephone. This will allow those who are sending friends, neighbours or relatives to shop for them to pay for the shopping remotely.

Please make your way to the clearly marked checkout in store, where an assistant will scan through the shopping then place a call for the shopping to be paid for over the telephone.

Please note, there is a £100 spend limit in place on this service.

Care workers shopping on behalf of vulnerable members of the community can gain access to Booths stores as a priority by showing I.D. and a letter from their employer confirming their community carer status.


Click & Collect Service

We’ve launched a Next Day Click & Collect service.

Order online choosing from over 2,500 products, which can then be collected from your nearest Booths store. Our colleagues will telephone you to take payment and arrange collection. You can collect from inside the store or choose to have your order brought to your vehicle.

Please note, there is a minimum spend of £30 per order, with a £3 collection fee. Your order will be packed into our paper bags, which will be charged at 20p per bag. We’re afraid we’re currently unable to offer the service without bags.

For more information and to place your order, click here.


Home Delivery

We’ve launched a home delivery service of essential bundles within a few mile radius of our stores. For full details, click here.


Food Handling & COVID-19

Our in store fresh counters are open, including the cheesemonger, delicatessen, butcher, fishmonger and hot counter.

There is currently no evidence that COVID-19 is transmitted through food, and therefore as a food business we are continuing to practice and maintain high standards of personal hygiene whilst handling open food. In addition we have introduced extra cleaning of all hand contact surfaces within store to reduce the likelihood of transmission.

We will continue to review practices in line with government guidance. You can view the latest Government information on food and COVID-19 here.


In Store Events

We have taken the decision to pause our in store Events. We’re sorry for any disappointment caused, our priority must be the wellbeing and safety of our community, customers and colleagues. We will keep you updated as and when these return.


Published 16th July 2021

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