Your Booths Card FAQs

Your Booths Card

Here you will find the answers to all the frequently asked questions about Your Booths Card.

What is the new Booths card?

The new Booths card will reward, inspire and treat our cardholders.

Why have you changed your card benefits?

We felt the time had come to overhaul your Booths card and introduce something relevant to what you, our customers want today. Our customer feedback told us that our current Booths card offer had little appeal, didn’t reward loyalty and lacked opportunities to save consistently. We have listened and worked with a group of our customers to offer something new, exciting and more rewarding. Most importantly we have introduced more opportunities to save money and reward our loyal customers.

Do I need a new card?

Your existing Booths card will transfer over and work with the new benefits so you don’t need to worry about getting a new card.

Do I need to sign up to access the new benefits?

If you already have a Booths card account you will automatically be transferred and can start enjoying the new benefits. You will not need to do anything and your existing card will transfer over. However we encourage you to log into your account here or call our Booths card helpline on 0800 221 8707  Monday to Friday between 8.30am to ensure your details are correct.

What do I do if I don’t want to be a part of the loyalty scheme anymore?

You can contact our Booths card helpline on 0800 221 8707 , Monday to Friday between 8.30am and 4.30pm and they can delete your card account for you.

How do I sign up for a card if I don’t have one?

You can sign up to the new Booths card online here if you don’t have access to the internet please contact our contact our Booths card helpline on 0800 221 8707, Monday to Friday between 8.30am and 4.30pm and they will sign you up.


The 5% Reward

How does the 5% reward work?

You will earn a 5% reward on purchases of qualifying products in selected categories. 5% of the purchase price will be added to your Booths card account. When your account balance reaches £5, you will be rewarded with a £5 voucher to spend in store. The vouchers will be distributed on a quarterly basis and go up in increments of £5. The vouchers will be sent to the address associated with your account.

How do I check my balance?

You can check your up to date balance by logging into your Booths card account here. You will also be able to see your balance on your e-receipt. If you don’t have access to either you can contact our Booths card helpline on 0800 221 8707 , Monday to Friday between 8.30am and 4.30pm.

How do I find out which products are included in the 5% reward offer?

Please look out for the following symbol

next to all qualifying product in store. The qualifying categories are:

Food: Frozen Food, Soft Drinks, Cereals, Preserves, Tinned Soups, Tinned Fish, Veg, Meat and Fruit, Tea and Coffee, Condiments, Home Baking, International Foods (excluding Rafi’s concessions), Biscuits, Confectionery, Ambient Free From, Ambient Desserts, Oils and Vinegars and Long Life Milk.
Non-Food: Pet Food, Laundry, Hardware, Toiletries, Household, Baby Care (excluding Baby Milk), Paper, Tissue, Outdoor – BBQ, Fuel, Car Care, Hosiery and Medicines.

The products I buy regularly aren’t included in the 5% reward. Why am I not being rewarded?

The products included in the 5% reward benefit have been chosen based on customer feedback and cover a wide selection available at our stores.

Why can’t you give me 5% back straight away at the till?

Like other loyalty schemes, customers like to be able to build up a pot of money based on their loyalty and receive this as a voucher to spend in store at a later date.

How and when will I receive vouchers?

We will issue vouchers quarterly through the post. If you have reached £5 in your account balance, you will be rewarded and receive a voucher through the post. Your first set of vouchers will be posted in December 2020.

I’ve moved house, how can I make sure my address is correct so the vouchers go to my new house?

You will be able to  log into your account to update your details to ensure your vouchers are sent to the correct address. If you don’t have an online account you can contact our Booths card helpline on 0800 221 8707, Monday to Friday between 8.30am and 4.30pm.

I forgot my Booths card, can I add my receipt to my account at a later date?

Unfortunately you cannot add any missed receipts to your 5% reward balance. Ensure you swipe your card or give your card number to the colleague at the till every time you shop to keep building your 5% reward balance.

How do I choose to request my rewards go to charity instead of myself

You can do this by logging into your account and ticking the charity donation preference option. If you do not have internet access you can do this by contacting Booths card helpline on 0800 221 8707, Monday to Friday between 8.30am and 4.30pm.

Can I alternate between donating to charity and receiving the vouchers myself?

Yes please ensure you keep your account up to date.  You can change your preference up until the rewards collection cut-off date for the next voucher release. This information can be found by logging into the website.

Why have you chosen the Foodbank as your chosen charity?

Commitment to supporting our local communities is an important part of Booths ethos, and a key element of this is our food bank scheme.

Pioneered by our very own Colin Porter, we’re partnered with an assortment of local charities from donation hubs, who distribute donations to where they’re needed, to kitchens who can make use of our surplus food. A selection of our partners even work from within the stores themselves, in space reserved for them in our warehouses. Colin says:

“Supporting anybody who is in need is core to the Booths values and we want to help more people and families who are going through challenging times. Homelessness, financial issues or just circumstances that have fallen upon you can make the basics in life a challenge and I am personally delighted and proud to say; we are going to help make a difference to local people and families.”

Find out more on our webpage here.


New Benefit Questions

What are the sign up incentives?

Customers will receive a money off voucher when they sign up to the loyalty scheme. You will receive the voucher through the post along with your new card.

There is a sign up incentive for new cardholders, as an existing cardholder why do I not get anything?

As an existing cardholder you have immediate access to all the new features on the card without the requirement of waiting for your card to arrive through the post, so you can start receiving awards and treats straight away. You’ll also receive regular money off vouchers throughout the year.

What is the birthday treat?

You can enjoy a free birthday cake from a selection in our cafes on your birthday and up to 6 days following your birthday when you buy any drink. All you need to do is bring in ID and swipe your Booths card.

How do I find out what the café deals are?

These will displayed in the menus in our cafes but from 2nd September you can also find out further details of these on our website here. We will also share regular updates through our cardholder emails. Ensure you are opted in to marketing to receive these updates. If not please keep an eye out on our website and social pages.

How will I find out about Cardholder Giveaways?

You will receive regular emails about any upcoming complimentary cardholder giveaways that can be picked up in store, ensure you are opted in to marketing to receive these updates. If not please keep an eye out on our website and social pages.


Removal of Existing Benefits

Why are you no longer offering a free takeaway drink?

We want the Booths card to have universal and wider appeal amongst our customers.  Our customers have been telling us the current card lacked opportunities to save consistently across the store and this is what they wanted to see with a loyalty scheme from Booths.  We have therefore invested our loyalty scheme in wider areas of the stores to allow us to reward more customers.

Why are you no longer offering half price hot drinks in the café?

We felt the time had come to overhaul your Booths card and introduce something which is relevant to what you, our customers want today. Our customers have been telling us that our current Booths card offer had little appeal, didn’t reward loyalty and lacked opportunities to save consistently. We have listened and worked with a group of our customers to offer something new, exciting and more rewarding. Most importantly we have introduced more opportunities to save money and reward our loyal customers.

Why have you increased the spend on the newspaper to £25, it used to be £15.

We wanted to keep this benefit alongside the 5% reward and in order to do this, we have had to the increase spend.

Other

How can I opt-in to receive e-receipts?

You can update your opt in preferences on your Booths card account. If you don’t have access to your Booths card account you can contact our Booths card helpline on 0800 221 8707, Monday to Friday between 8.30am and 4.30pm.

How do I update my details on my Booths card account?

You can update your Booths card account details here. If you don’t have access to your Booths card account you can contact our Booths card helpline on 0800 221 8707 , Monday to Friday between 8.30am and 4.30pm.

The Booths Card Terms & Conditions are available here.

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