Terms & Conditions: Cancellations & Amendments
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For the purposes of these terms and conditions, a ‘perishable’ product, is any product (food, wine, grocery, etc.) which has a ‘use by’, ‘best before’ or ‘BBE’ date stamped on the product which expires 6 weeks or less from the date of delivery.
Cancellations & Amendments
Please note that your order, dependant on order date may begin processing immediately on order placement. Therefore, it may not always be possible to cancel or amend your order.
You may cancel or amend your order placed on orders.booths.co.uk prior to dispatch at any time before midnight on the specified cut-off dates below:
- 15th December 2018 – Christmas pre-orders
- 21st December 2018 – New Year orders
And, you may cancel or amend your order placed on gifts.booths.co.uk providing the order has not been dispatched.
All click and collect deposits paid on orders.booths.co.uk are non-refundable, regardless of cancellation date. And, if your order is placed within 14 days of your collection or delivery date, no refunds will be given.
You do not have the right to cancel your order post-dispatch as the contract entered into relates to:
- the supply of perishable goods with a short shelf life which are liable to deteriorate or expire rapidly, and;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you; or
- the supply of goods which are, according to their nature, inseparably mixed with other items after delivery
- the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control and which may occur during the cancellation period
To amend or request an order cancellation, please contact our Customer Care Department detailing any changes you wish to make using the details listed below. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
- by phone on 0800 221 8086
- by printing, completing and posting our cancellation form
- by emailing email@example.com
- by completing and submitting our contact us from on the relevant website
We will process a refund to you as a result of any cancelled products within 14 days of receiving the returned products or evidence of defective or not as described. If the cancellation is prior to the specified cut-off dates and we have not sent the products to you at the time of cancellation, we will process the refund without undue delay and, in any case, within the period of 14 days after the day on which we are notified of the cancellation. Any additional funds required to complete an amendment will be taken over the phone by a customer care representatives. Stores cannot amend existing orders.
We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:
o you fail to pay, on time and in full, any amount due to us under contract; or
o you commit any breach of contract
We may cancel a contract if we are prevented from fulfilling an order by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war. All monies paid (including deposit) will be refunded to you in full.
If you cancel an order, you will receive a refund using the same method used to make the original payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund. If you chose a delivery tier costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer.
Consequences of Cancellation
If a contract under these terms and conditions is cancelled in accordance with our distance selling regulations:
- we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
- you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
- all the other provisions of our terms and conditions will cease to have effect, except that Payments, Limitations and Exclusions of Liability, Assignment, No Waivers, Severability, Third Party Rights, Entire Agreement, Law and Jurisdiction will survive termination and continue in effect indefinitely.
Defective or not as described
On receipt of goods, cancellations will not be accepted for perishable products with a short shelf life or products where the seal has been broken unless defective or not as described. If you wish to cancel your order of non-perishable or long life products, notification must be provided to our Customer Care Department within 14 days from receipt of goods. Booths will determine a reasonable shelf life dependent on product type.
Each product is sold subject to its product description which can be found on the relevant product page. If you think that any product you have received does not match its description or is otherwise defective, then please contact our Customer Care Department who will do their best to assist you. We reserve the right to ask you to send us reasonable evidence of any product affected by such issues.
All products should be checked as soon as possible on receipt of order and within 14 days. We will refund to you the cost of any product affected by such issues. To receive a refund of an affected perishable product, you must notify us of any such issues before the expiry of the ‘use by’, ‘best before’ or ‘BBE’ date stamped on the product. In such circumstances, we will refund for the cost of the product plus the basic value of outbound and returns carriage where applicable.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay the appropriate amount.
The guarantees provided above are in addition to your legal rights in relation to products that are defective, faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in our terms and conditions will affect these legal rights.
If you are instructed by our Customer Care Department to return any products to us, you may do this by the original delivery method selected on order placement or by an agreed courier. We will not be responsible for any loss or damage to them in transit and, for this reason; we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in good condition. You must send any agreed products back to us at: Booths Central Office and Distribution Centre, Longridge Rd, Ribbleton Preston PR2 5BX or hand them over to us or a person authorised by us to receive them in store. You must comply with your obligations without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products, unless defective.